Yoolaa Special Tasks – Cash Collection

Yoolaa Special Tasks – Cash Collection

No one in your business likes calling and chasing customers to get your outstanding invoice(s) paid.

You know you’re going to get the run-around, and they’ll give you stories like these:

1. We haven’t received your invoice
2. You need the accounts department
3. The amount is wrong
4. The goods were damaged (or someone is unhappy with your services)
5. We lost your invoice
6. We’re waiting for formal approval
7. The person who needs to approve it is on holiday
8. It’s included in the run to be paid at the end of the month
9. It missed the payment run
10. It’s in the post
11. Haven’t you received it? (Then back to excuse 4)

The objective of Yoolaa Special Tasks - Cash Collection is for your customer to prefer to pay you before he pays any others. Yoolaa makes it a simple process, because the computer does the heavy work for you, for example:

- Three days after sending the invoice, it will send an email to check they’ve received the invoice, to check they are happy it’s for the right amount and to remind them it’s due for payment on …………
- It will re-send the email if there’s been no response
- If there’s still no response then telephone your contact to check it has actually been received
- Fifteen days before due date it will automatically send an email to gentle nudge them that your invoice is due for payment on ……..
- Three days before due date it will send a further reminder that your invoice is due for payment on …………
- If their payment has not been received within three days of the due date, it will send the ‘director’s email’, and
- Three days later your director telephones their director to identify with him that something is wrong with their payment systems as you haven’t received payment for your invoice and it is now overdue.
(We can amend any part of this to suit you.)

The essential part of the system is for your customer’s payment team to realise that you have a very slick collection system. That you do follow-up promptly and it’s therefore less effort for them if they give your invoice priority – which is all that you want.

The system can also be applied to all your current outstanding invoices.

A one user Yoolaa licence is all that is needed, including set-up assistance, £89 per month plus Vat, and the system starts as soon as we have received your payment!